Refunds & Returns Policy
Refunds and Returns Policy
If you are a UK customer you have a statutory right to cancel your order within 14 days of receipt of goods. If you wish to exercise your right to cancel you must Email us at email@example.com, call us on 01226 764917 or write to us and return the products to:
Melvyn Carr Ltd. 55 Huddersfield Road , Ingbirchworth , Penistone , Sheffield. S36 7GF
All items returned must be unused, in the original packaging and in a saleable condition. The exception to this rule is
Special orders: these goods are not usually stocked, these items require a 50% deposit upon ordering.
All returns ordered incorrectly should be returned at your cost, please include a copy of your order and contact detail stating if you require a refund, exchange or replacement. We strongly advise using an insured postal service when returning goods back to us.
If in the unlikely event that any goods are found to be faulty, we will be happy to send you a replacement as soon as possible. We will arrange collection of the original goods which must be returned within 30 days of receipt.
We do our very best to ensure that your order is supplied correctly, in the event that this is not the case please advise us within 48hrs of receiving your goods. Call our dedicated team on 01226 764917 or Email us at firstname.lastname@example.org. We will dispatch the correct goods as soon as possible and arrange collection of the incorrect goods.
BUSINESS TO CONSUMER – LETTER REQUESTING REFUND FOR FAULTY GOODS (SHORT-TERM RIGHT TO REJECT (30 DAYS))
[On (date), I purchased (description of item) from your branch located at (address)] (or) [On (date), I received (description of item) delivered by you as per your invoice number: (number)].
On (date), [I discovered the following serious defect(s)] (or) [It developed the following serious fault(s)]:
- (details of defect(s)).
The Consumer Rights Act 2015 (‘the Act’) stipulates that all goods sold or supplied by you must be of satisfactory quality and fit for purpose. The fact that the item became faulty only (number) days after [purchase/delivery], and within the 30 day period set down in the Act, proves that it was inherently defective when I [purchased/took delivery of] it. In the circumstances, you are clearly in breach of the Act, and in breach of contract, and I am legally entitled to reject the item.
I am therefore writing to exercise my rights under the Act to a full refund of the purchase price of the item, which cost £(amount). A copy of my [receipt/proof of purchase] is attached. It is your legal obligation to pay for any necessary collection costs.
I look forward to receiving a satisfactory response from you, including your instructions for return of the item and your proposals for refund of the purchase price, without undue delay, and in any event within 14 days from the date of this letter.
- Short-term right to reject – section 22 of the Act
If, when supplied, the goods do not meet the requirements of satisfactory quality/fitness for purpose etc., there is a short period during which the consumer is entitled to reject them. This short-term right to reject goods lasts for 30 days unless the expected life of the goods is shorter, as with highly perishable goods (the 30 days begin with the first day after all of the following have happened: ownership/possession has been transferred to the consumer, the goods have been delivered, and where installation is part of the contract, this has taken place).
If the consumer prefers, initially, not to exercise the short-term right to reject, they can, instead, ask for a repair or replacement, during this initial 30-day period. If this is done, the period is paused so that the consumer has the remainder of the 30-day period, or a further 7 days (whichever is longer) to check whether the repair or replacement has been successful, and to then decide whether or not to reject the goods.
When a consumer rejects goods he can claim a full refund, or in the case of hire, a refund for any part of the hire that was paid for but not supplied. A refund must be given without undue delay, and in any event within 14 days of the trader agreeing that the consumer is entitled to a refund.
In order to exercise the short-term right to reject (i.e. within the initial 30 days) the onus is on the consumer to prove that the goods are not of satisfactory quality, fit for purpose etc. With other alternative remedies, explained below, the position changes, and for the first 6 months after delivery the burden of proof is on the trader to show that the goods are not defective.
The trader is normally responsible for the cost of collecting the goods from the consumer. However, the contract can require the consumer to return goods to the place where he took possession of them. The consumer is not required to return the goods to this place unless this was agreed from the outset as part of the contract.
This is a complex area of the law and you should seek legal advice in case of doubt.